Customer Return

Customer return adjustments is designed for instances when proper RMA documentation is not available.

From the 'Adjustments' folder, click on 'Customer return' icon and select a reason for return.

Step 1

Notice: Reason selection or input method can be set in System Configuration > Reason Codes.

Step 2

Next, enter customer number.

Step 3

Reference field is reserved for RMA number (if applicable). This field can be left blank for this adjustment process.

Step 4

Select the bin in which you want to add the returned goods.

Step 5

Scan the returned products and enter the correct quantity.

Result

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