> For the complete documentation index, see [llms.txt](https://docs.p4warehouse.com/v2/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.p4warehouse.com/v2/inventory-adjustments/adjustments/customer-return.md).

# Customer Return

Customer return adjustments is designed for instances when proper RMA documentation is not available.&#x20;

From the 'Adjustments' folder, click on 'Customer return' icon and select a reason for return.

#### Step 1

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2FYcUHgFLlKciNBNDYgkLZ%2Fhh_adj_customer_return_1.png?alt=media&amp;token=fddc7978-f33b-4fa7-a353-629dc37de21a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Notice: Reason selection or input method can be set in System Configuration > Reason Codes.
{% endhint %}

#### Step 2

Next, enter customer number.

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2FBuO5219Zrv9npKIPtS73%2Fhh_adj_customer_return_2.png?alt=media&amp;token=1514c73d-b55c-49b9-a29c-10db6eb3b4cc" alt=""><figcaption></figcaption></figure>

#### Step 3

Reference field is reserved for RMA number (if applicable). This field can be left blank for this adjustment process.&#x20;

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2FGMmUHUcfN0z0IheVUAoV%2Fhh_adj_customer_return_3.png?alt=media&amp;token=7d7e6c58-4d68-4f4e-9fca-64b390545dd0" alt=""><figcaption></figcaption></figure>

#### Step 4

Select the bin in which you want to add the returned goods.

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2FJUjFdXTRGAPpZCGKXasv%2Fhh_adj_customer_return_4.png?alt=media&amp;token=1cf64cd8-24d2-4cb2-ac47-b22c9652303c" alt=""><figcaption></figcaption></figure>

#### Step 5

Scan the returned products and enter the correct quantity.

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2Fxmam9gr0iMWcfE41SSyv%2Fhh_adj_customer_return_5.png?alt=media&amp;token=54fa8faa-401d-49a1-ab1b-f40cf98bc1d9" alt=""><figcaption></figcaption></figure>

#### Result

<figure><img src="https://4069128715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5fCRH6psoWyRQyD8J9vh%2Fuploads%2FBmh1lkavMMhUwlYdDwws%2Fhh_adj_customer_return_6.png?alt=media&amp;token=aa9b0142-39b9-4613-b3c0-81b942537239" alt=""><figcaption></figcaption></figure>
